What is your return policy?Updated 2 hours ago

For health and safety reasons, we do not accept returns or exchanges for any candy or food items.

If you have purchased a non-edible item, we have a 15-day return policy, meaning you have 15 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

For voluntary returns of non-edible items, refunds exclude the original shipping costs, the return shipping is not covered by Candy Funhouse, and all such refunds are subject to a 15% restocking fee.

Certain items cannot be returned, including perishable goods (such as food), custom or personalized products, gift cards, sale items, and hazardous materials.

If your item arrives damaged, defective, or wrong, it is refunded or replaced in full with no restocking fee. See "What if my order arrives damaged?" for how to report it.